黑料社

How do I make a booking?

A Help Guide is available to support you through the booking process, including how to make, edit and repeat bookings and add notes.

Internal Customers

University of 黑料社 staff can place bookings directly online for both the Streatham and St Luke’s campuses, using a valid cost code.

External Customers

• External bookings must include a completed External Booking Form, including invoicing details
• VAT will be applied in addition to menu prices
• Internal organisers may raise a Sales to Cash invoice in T1 to recharge external clients

Important Information

• Bookings must be made via the online ordering system ()
• We are unable to accept verbal or email bookings
• While the Delivered Hospitality team are happy to provide guidance, we are unable to place bookings on behalf of customers

What are your opening times?

Delivered Hospitality (Fresh Ideas) operates Monday to Friday, 08:00 – 18:00.

Out-of-Hours Service

An out-of-hours service may be available, subject to operational availability and at an additional charge of £50. Weekend bookings are subject to 25% of the booking value or £100 (whichever is greater). Further information can be found in our Terms and Conditions (link inserted once new version uploaded)

To discuss requirements, please contact:
freshideas@exeter.ac.uk

Can you cater for dietary requirements?

The University of 黑料社 makes every attempt to identify ingredients that may cause an allergic reaction to those with food allergies. However, there is always a risk of contamination as in our food preparation areas we use products such as milk, eggs, gluten, fish, crustaceans, molluscs, peanuts, other nuts, sulphites, sulphur dioxide, sesame seeds, celery, mustard, lupin and soya.

Although we have strict cross-contamination practices and policies in place, we cannot guarantee a total absence of these products in any of our dishes. Customers with food allergies must be aware of this risk. The University of 黑料社 will not assume any liability for an adverse reaction to the food or drink that it has provided.

The responsibility of the booker:

• Provide all dietary and allergen requirements at the time of booking for each part of your order. If multiple sessions are being booked on the same day, dietary and allergen requirements must be included for every session
• Where special dietary requirements or severe allergens apply, the names of the affected individuals must be provided. Our team will then prepare and supply individually labelled items for these guests
• Ensure catering is supervised upon delivery and handled appropriately to prevent cross-contamination between food items

The responsibility of Delivered Hospitality:

• Review all booking details to ensure dietary and allergen requirements have been appropriately catered for
• Contact the booker if any selected items are not suitable for guests with specific dietary requirements or allergens and discuss suitable alternatives
• Provide a detailed allergen matrix for all food items supplied

When unsure on the suitability of food items for guests, Delivered Hospitality are available to support and advise where applicable.

A wide range of dietary requirements can be accommodated

Gluten-Free & Coeliac Requirements

• A dedicated Gluten Free tab is available on the online booking portal

Additional Requirements:

• Where required, reasonable adaptations will be made upon review by the Culinary team
• Pre-packaged items are available to order to minimise cross-contamination risk
• Where requirements cannot be met, we will contact the organiser to discuss further

• Kosher food: Not available

Halal options: Available on request

When will you collect catering items?

When will you collect catering items?

Equipment will be collected on the same day or by 10:00 the following day, for later finishing bookings (post 17:00)

Organisers must:

• Ensure all items are packed and ready for collection
• Plates, glasses, mugs etc must be packed in the boxes provided; all boxes to be utilised, ensuring the weight of the equipment is evenly distributed
• Rubbish must be disposed of using the appropriate recycling and general waste bins at the location. Where recycling bins are not available, please ensure the refuse is placed into the bags provided

Leave items in the same location as delivery avoiding blocking lifts and accessible entrances.

All items must be packed and ready for collection at the agreed time.

Where items are not ready, a charge of 25% of the total booking or £35 (whichever is greater) will be applied.

Is there a set time in which we should consume our food?

For quality and safety, food should be consumed as close as possible to the delivery time.

Food Safety Guidance

• Keep food covered and away from heat or direct sunlight
• Food left at room temperature will deteriorate over time
• Food should not be consumed after two hours from delivery, for safety reasons
• Food items should not be moved to alternative buildings/locations or off campus

Can I amend or cancel my booking?

Bookings can be amended or cancelled up to 2 working days before the delivery date.

Changes requested within this timeframe may not be possible due to operational constraints. Please contact the team directly to discuss.

Please note that cancellations are final and cannot be reinstated. A new booking will need to be made if required.

How far in advance do I need to place my order?

How far in advance do I need to place my order?

We recommend placing orders at least 5 working days in advance to ensure availability.

Orders placed within 48 hours (2 working days) of the delivery date may be subject to limited availability. Please contact the team directly to confirm whether your requirements can be met.

Please visit the Delivered Hospitality Terms and Conditions for more information on booking lead times.

Where can catering be delivered?

We deliver to approved University of 黑料社 locations across the Streatham and St Luke’s campuses.

Organisers must ensure:

• The room permits catering
• Sufficient tables are available (via Porters where required)
• The room is booked separately (online delivery location does not constitute as a room booking)

If you are unsure whether your location is supported, please visit the Room Delivery Guide. 

Room locations are used as a delivery location only and deliveries will be left outside the room. Food and drink restrictions remain unchanged. 

Do I need to book a room separately?

Yes. Catering bookings do not include room bookings.

If you require a space (for example, Forum Street), this must be arranged separately via the Room Bookings or

Will my delivery be set-up for me?

Delivered Hospitality provides a delivery and drop-off service as standard.

Items will be delivered to your location, but set-up and service and pack away are the responsibility of the customer.

A set-up service is available (at an additional charge) and can be booked through the . Delivered Hospitality does not offer a pack down service.

Can I request a specific delivery time?

You can request a preferred delivery time when placing your order.

Please note that deliveries Delivery is scheduled at least 15 minutes before the start time, excluding pizza and hot food options, where delivery will be communicated via a phone call.

What happens if my delivery is late or missing?

We aim to deliver all orders on time and at least 15 minutes before the scheduled delivery time.

If your delivery has not arrived as expected, please contact the team immediately on:
07866 139589